Last updated: June 2026
WALTER ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. It applies to this website and the services we provide, including sustainable recycling, IT asset disposal, facility clean-outs, debranding, packaging recovery, and ESG reporting.
Who we are
WALTER is the data controller responsible for the personal information processed through this website. If you have any questions about this policy or how we handle your data, please contact us using the details at the end of this page.
Information we collect
Information you give us. When you submit a contact or booking enquiry, we collect the details you provide — typically your name, email address, phone number, company, and information about your project or request. When you subscribe to our newsletter, we collect your email address.
Information collected automatically. When you visit our website we may collect technical and usage data such as your IP address, browser type, device information, the pages you view, and how you interact with the site. This is collected through cookies and similar technologies, and only in line with the consent choices you make (see "Cookies and tracking" below).
Cookies and tracking
We use cookies and similar technologies, grouped into four categories:
- Necessary — required for the site to function (security, and remembering your cookie choices). These are always active.
- Analytics — help us understand how visitors use the site so we can improve it. We use Google Analytics (GA4).
- Marketing — allow us to measure campaigns and follow up on enquiries. We use HubSpot.
- Preferences — remember choices you make to give you a more personalised experience.
Analytics and marketing technologies (including Google Analytics and HubSpot tracking) load only after you give consent, using Google Consent Mode. When you first visit, nothing in these categories runs until you choose. You can change your choices at any time using the "Cookie settings" link in the website footer.
How we use your information
We use your personal information to:
- respond to your enquiries and provide our services;
- send you newsletter updates where you have subscribed;
- operate, maintain, and improve our website;
- understand site usage through analytics; and
- carry out marketing activities where you have consented.
How we share your information
We share personal information only with service providers who help us operate our business, and only as needed to deliver the purposes above. These include:
- Google (Google Analytics) — website analytics;
- HubSpot — customer relationship management, form processing, and website analytics; and
- email delivery providers used to send our communications.
These providers process data on our behalf under appropriate safeguards. Some may process data outside your country or the European Economic Area; where they do, we rely on appropriate legal safeguards for the transfer. We do not sell your personal information.
Data retention
We keep personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Enquiry and newsletter data is retained until it is no longer needed or until you ask us to delete it.
Your rights
Depending on your location, you may have the right to:
- access the personal information we hold about you;
- request correction of inaccurate information;
- request erasure of your information;
- object to or restrict certain processing;
- request portability of your information; and
- withdraw consent at any time, including by changing your cookie settings.
To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with your local data protection authority.
Contact us
For any privacy questions or requests, please call us at (347) 854-9623 or reach out through our contact page.